FAQ's

We would love to hear from you. In order to give you the best customer service we encourage you to send your queries to healthshop@govitatanunda.com.au and we will get back to you within 1-2 business days. The Go Vita Tanunda support office and store is located at 98 Murray Street, Tanunda SA 5352 Alternatively, you can contact us by phone from Monday to Friday between 9 am and 5 pm on 08 85630244

Australia Post charges apply to online orders - calculated on weight.
+ An additional $10.00 for Express Postage.
You will see the cost of your shipping in the cart after the destination has been selected which is automatically calculated.

During the fulfilment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via Australia Post.
In the event your order has not arrived within the estimated delivery date provided by Australia Post, please contact our Customer Service Team at healthshop@govitatanunda.com.au to follow up with Australia Post directly.

We expect most orders to arrive safely to your door within 2-7 business days. Once you hit the checkout button our team will have the order packed and ready to ship within 1-2 business days. Your health and wellness goodies will then be collected by the courier and depending on where you are located this could add another 1-5 days to your delivery time. Note: Due to current COVID-19 health restrictions there have been some delays to usual delivery times but your order tracking notifications should keep you updated on progress.

Go Vita Tanunda uses registered mail through Australia Post to deliver all parcels. In the event you are not at home to receive the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected. If your parcel has been redirected to the post office this will also show on your tracking number as ‘awaiting collection’ at the nominated post office where it will remain for approximately 7-14 days.

Yes, we do offer a phone and collect service to our local community, so please reach out on 08 85630244 and speak to one of our friendly Natural Health Consultants.

No, govitatanunda.com is a secure site using the latest encryption methods to ensure security of payment. We do not see your credit card details when ordering online, with all transactions performed by the banking institutions. We do not store any credit card details under any circumstances.

Go Vita Tanunda gift vouchers cannot be used for online ordering.

All information collected by Go Vita Tanunda is strictly confidential.
We do not provide this information to any other party for any purposes. Go Vita Tanunda staff are legally bound by conditions of employment to the confidentiality of your order and personal details.

Yes. You can place orders over the phone. Please call 08 85630244 and speak with our Natural Health Consultants.
To be eligible for in-store member discounts, you must be a member of a Go Vita store, which is free to join. For all phone orders, payment will be required over the phone using a valid Australian Visa or MasterCard. Orders can be collected from Go Vita Tanunda or posted at the applicable rates. Please advise if your order is to be posted before payment has been processed.

If you have made a mistake on your order or want to cancel it, please let us know as soon as possible at healthshop@govitatanunda.com.au or contact us immediately on 08 85630244. We can make changes to your order if it has not yet been despatched. Please note that once it has been booked for delivery, we are unable to make any changes.

All orders placed through Go Vita Tanunda will automatically receive a confirmation email, if by any chance you do not receive this please send us an email at healthshop@govitatanunda.com.au along with your relevant proof of payment.

Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact out customer service team within 2 working days of receiving your order at healthshop@govitatanunda.com.au with any relevant photos and order number and we will assist you further.

No, due to Health Regulations and in line with our Returns Policy we do not refund or exchange on any orally taken products as we cannot guarantee storage outside the premises. We always want to make sure that our customers have absolute confidence in every product they purchase. This is especially the case in perishables, vitamins and many other healthcare products. It is important that our customers know that every product is safe and effective with no possibility of the product being compromised in any way due to storage or handling. This policy exists to protect customers.

Our policy is to supply products with at least 1 month expiry beyond the normal expected time it would take to consume based on normal dosages. As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months’ supply of any product. Any orders in excess of 6 months’ supply or in excess of retail quantities are at the risk of the purchaser in regards to expiry dates.